- Adobe Acrobat DC, part of a Creative Cloud subscription, will not install. I get this message: Installation failed, errors encountered during installation (7) and Payload: Adobe Acrobat DC 15.7.20033.0 Adobe Acrobat Setup.exe15.007.20033 -ERROR: Third party payload installer Adobe Acrobat Setup.exe failed with exit code: 1603 I have.
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Acrobat installation rolls back with error 28000, or Acrobat installation rolls back and the verbose log shows the following entry:
MSI (s) (E0:64) [04:29:58:495]: Executing op: CustomActionSchedule(Action=AAMIU_Install.196A45B3_0387_4DF9_9420_597B6F2F9ADD,ActionType=3073,Source=BinaryData,Target=AAMIU_Install,CustomActionData=YES)
MSI (s) (E0:FC) [04:29:58:495]: Invoking remote custom action. DLL: C:WindowsInstallerMSI4D14.tmp, Entrypoint: AAMIU_Install CustomAction AAMIU_Install.196A45B3_0387_4DF9_9420_597B6F2F9ADD returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
Action ended 4:29:59: InstallFinalize. Return value 3.
MSI (s) (E0:FC) [04:29:58:495]: Invoking remote custom action. DLL: C:WindowsInstallerMSI4D14.tmp, Entrypoint: AAMIU_Install CustomAction AAMIU_Install.196A45B3_0387_4DF9_9420_597B6F2F9ADD returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
Action ended 4:29:59: InstallFinalize. Return value 3.
Method 5: Resolving a failed Acrobat DC installation. If you’re seeing the.
To resolve the error and install Acrobat successfully, try the solutions below in the order they appear.
Solution 1: Make sure that the registry entries have correct values
Disclaimer: Solutions below involve modifying the Windows registry. Adobe doesn't provide support for problems caused by improperly modifying the registry, which contains critical information about your system's hardware and software. Before modifying the registry, create a backup of the registry. For more information about the registry, see the documentation in Windows or contact Microsoft.
- Download the file below: Click Get file (RegistryKey_CommonFileDirValue.zip). The file is downloaded in the Downloads folder.Download
- Open the file to unzip it: Click Open or double-click the filename.
- Extract the .reg file: Right-click the filename and choose Extract, choose a location to save the extracted file, and then click Unzip.
- Double-click the extracted file to import it into your registry. If you see the User Account Control prompt, click Yes.
- If you see another prompt or warning dialog box, click Yes. Finally, you see a confirmation message that the keys and values have been successfully added to the registry.
Note:
If you are not on the computer that has the issue, save the .reg file to a flash drive and then copy it on the computer that has the issue. If you are a domain admin, you can also use GPO to call the .reg file on a remote computer.
Information about the registry changes
Acrobat Reader Dc Installation Failed
![Acrobat Acrobat](/uploads/1/3/5/1/135123764/400754150.jpg)
This .reg file creates or modifies the registry entries as mentioned below:
- Registry Key: HKEY_LOCAL_MACHINESOFTWAREWow6432NodeMicrosoftWindowsCurrentVersion
String: CommonFilesDir -> Value: C:Program Files (x86)Common Files
String: CommonFilesDir (x86) -> Value: C:Program Files (x86)Common Files
Solution 2: When Acrobat installation rolls back with error 28000
When Acrobat installation fails with the following error message: 'Error 28000: Installation of Acrobat Licensing Module has failed.'
![Acrobat Acrobat](/uploads/1/3/5/1/135123764/608794969.png)
Acrobat Dc Will Not Install
Try the following workarounds.
- Go to the following location: “C:Program Files (x86)Common FilesAdobe”
- Note:This change also affects the licensing of other Creative Cloud Applications, like Photoshop, InDesign, etc. You need to sign in again when you launch any Adobe Product.
Caution:
Try this workaround only if you don't have any other Adobe products installed on your computer. If you have other Adobe products installed on your computer, they will stop working and you will have to install them again.
- Go to the following location: 'C:Program Files (x86)Common Files'
- Press Windows + R keys to open the Run command prompt, enter
appdata in the Open field and then click OK. - Double-click the Local folder to open it, and then rename the Adobe folder to Adobe_old.
Solution 3: When Acrobat installation rolls back with error 28000 along with the error Imslib not found
Acrobat installation fails with the error message: 'Error 28000: Installation of Acrobat Licensing Module has failed', along with the error message: 'Imslib not found.'
Try the following workaround.
Workaround: Kill the 'AAMCustomHook' process and then reinstall Acrobat
- Open the task manager: Right-click an empty space on the Windows taskbar and choose Task Manager or Start Task Manager.
- In the Task Manager window, right-click the AAMCustomHook process and choose End Task.
- Close the Task Manager window.
- Reinstall Acrobat.
- Open the activity monitor: Open Finder and go to Applications > Utilities and then double-click Activity Monitor.
- In the Activity Monitor window, select the AAMCustomHook process and then click the Cross button at the upper-left corner of the window. To confirm, click Force Quit.
- Close the Activity Monitor window.
- Reinstall Acrobat.
More like this
Adobe Reader Dc Installation
When trying to install a CCP created software package, the installation fails in Acrobat with return code 19.
The PDApp.log shows the following errors:
The PDApp.log shows the following errors:
The return code from the Adobe Installer Process is (19).Stopping the installation process.
Failed in Acrobat [Package Path to Acrobat] deployment (3145775).Stopping the installation process.
Failed in Acrobat [Package Path to Acrobat] deployment (3145775).Stopping the installation process.
- Windows
- Mac
- Acrobat Professional
- Acrobat DC Professional
Return code 19 indicates that a conflicting process is running.
Close the conflicting processes and try the installation again.
To identify the conflicting process:
Check the installation log file for the product in which the installation fails (Acrobat). You find a list of processes that have conflicted with the installation in this log file.
Check the installation log file for the product in which the installation fails (Acrobat). You find a list of processes that have conflicted with the installation in this log file.
Acrobat Dc Installation Failed Installation
For Acrobat installations, Microsoft Office applications to be closed as PDFMaker is added during the installation.
A list of additional processes that are to be closed can be found here - https://helpx.adobe.com/enterprise/package/help/resolving-process-conflicts.html
A list of additional processes that are to be closed can be found here - https://helpx.adobe.com/enterprise/package/help/resolving-process-conflicts.html